Contact
Shipping and Handling
What form of payment do you accept when purchasing an item online?
We accept all major credit/debit cards, shoppay, affirm, and paypal.
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How long will it take for me to receive my order?
All orders are shipped via priority shipping, which takes 2-3 business days.
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Can I order online and pick up at the showroom location?
Yes, we offer customers the option to order online and pick up the order in the showroom location.
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Do you ship worldwide?
Yes, we do.
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What postal service do you ship your packages with?
All orders placed on the Diafora website are shipping with USPS.
Return and Exchange
What if something doesn't fit, can I exchange it or get a refund?
Yes, we offer exchange only within 7 days from your purchase date.
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What is your return policy for gifts?
Exchange only.
Showroom Policies
Is the showroom location open?
Yes, we are open. Our current showroom hours are Tuesday through Saturday 11:30am-7pm EST. We are closed Sundays and Mondays.
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Can you hold an item to be purchased at the showroom?
No, we do not hold items.
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Am I able to try on items when shopping in the showroom?
Yes, customers are allowed to try on anything in our showroom.