Contact

Shipping and Handling

What form of payment do you accept when purchasing an item online?

We accept all major credit/debit cards, shoppay, affirm, and paypal.

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How long will it take for me to receive my order?

All orders are shipped via priority shipping, which takes 2-3 business days.

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Can I order online and pick up at the showroom location?

Yes, we offer customers the option to order online and pick up the order in the showroom location.

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Do you ship worldwide?

Yes, we do.

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What postal service do you ship your packages with?

All orders placed on the Diafora website are shipping with USPS.

Return and Exchange

What if something doesn't fit, can I exchange it or get a refund?

Yes, we offer exchange only within 14 days from your purchase date.

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What is your return policy for gifts?

Exchange only.

Showroom Policies

Is the showroom location open?

Yes, we are open. Our current showroom hours are Tuesday through Saturday 11:30am-7pm EST. We are closed Sundays and Mondays.

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Can you hold an item to be purchased at the showroom?

No, we do not hold items.

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Am I able to try on items when shopping in the showroom?

Yes, customers are allowed to try on anything in our showroom.